T-shape professional

เรื่องที่เกี่ยวกับ Services และ Service Innovation ต้องอาศัยความรู้และทักษะที่เป็น Interdisciplinary จำเป็นต้องพัฒนาบัณฑิตยุคใหม่ที่มีทักษะหลายด้าน เป็นสหวิทยาการ วันนี้ ไปพบบทความที่บรรยายเกี่ยวกับ T-shape professional ตีพิมพ์เมื่อปี 2008 โดยเว็บไซทชื่อว่า Coevolving Innovation เลยถือโอกาสยกมาให้อ่านเล่น:

The science, management and engineering of service systems is associated with a call for T-shaped people. The most recent emphasis is on T-shaped professionals, which was preceded by T-shaped skills, with linkages back to a 1990 study on hybrid managers. Some insight can be gained by working backwards through the nuanced terms. The 2008 Cambridge (IfM and IBM) report issues a challenge to universities for developing skills, and then seeks to enlist support from business and government.

Developing T-shaped professionals

Discipline-based education remains a vital role of modern universities. In order to close the skill gap, however, universities should also offer students the opportunity to gain qualifications in the interdisciplinary requirements of SSME. Such qualifications would equip graduates with the concepts and vocabulary to discuss the design and improvement of service systems with peers from other disciplines. Industry refers to these people as T-shaped professionals, who are deep problem solvers in their home discipline but also capable of interacting with and understanding specialists from a wide range of disciplines and functional areas. Widely recognised SSME (Service Science, Management, Engineering) programmes would help ensure the availability of a large population of T-shaped professionals (from many home disciplines) with the ability to collaborate to create service innovations. SSME qualifications would indicate that these graduates could communicate with scientists, engineers, managers, designers, and many others involved in service systems. Graduates with SSME qualifications would be well prepared to ‘hit the ground running’, able to become immediately productive and make significant contributions when joining a service innovation project.

ส่วนที่เหลือ เชิญอ่านจากต้นฉบับตัวจริงดีกว่าที่ Link ของ Coevolving Innovation ที่นี้ครับ